Shipping policy

Here's a ready-to-use Shipping Policy for your AYA store, tailored for the Pakistani market:

Shipping Policy

At AYA, we're committed to getting your skincare and grooming essentials to you quickly and safely, anywhere in Pakistan.

Delivery Coverage

We deliver all over Pakistan, including major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta) and smaller towns via our trusted courier partners.

Processing Time

Orders are processed and dispatched within 1–2 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Cities/Remote Areas: 4–7 business days

Please note delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

  • Free Delivery on orders above Rs. 2000
  • A flat shipping fee of Rs. 00 applies to orders below the free delivery threshold

(Fill in your actual threshold and fee — I left placeholders since I don't have your exact numbers.)

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan for your convenience and safety. You only pay when your order arrives at your doorstep.

Order Tracking

Once your order is dispatched, you'll receive a tracking number via SMS/WhatsApp/email so you can follow your package's journey until it reaches you.

Delayed or Lost Orders

If your order hasn't arrived within the estimated delivery window, please contact our support team at 📧 info@ayastorepk.com📱 03030912196and we'll investigate with our courier partner right away.

Incorrect Address

Please double-check your shipping address at checkout. AYA is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. Additional charges may apply for re-shipping.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos/videos of the product and packaging, and we'll resolve it promptly (replacement or refund per our Refund Policy).

Contact Us

For any shipping-related questions, reach out to us at:
📧 info@ayastorepk.com
📱 03030912196